Pittsburgh Penguin Hockey Collectibles, Steeler Collectibles, Steeler Baby Apparel, Sidney Crosby, Fleury, Mario Lemieux, Autographs and Memorabilia


Questions Answered Here

How Do I Place an Order ?

Our Automated Shopping Cart System Functions on Most All of Our Web Pages
The Shopping Cart is In Operation When You See Add to Cart Button'

Click on The ' Add to Cart Button' To Buy Items From These Web Pages
Adding Your First Item to the Cart Will Show Shipping Cost and Scheduled Ship Date
IF You are Adding An Item(s) to the Cart That Does NOT Have A Shopping Cart Button
Then Follow The Instructions Given Later in This page

Types of Payments

Payment Choice #1 (Preferred) - Pay by PayPal ONLINE

Through Our Shopping Cart - You Must Already have a Paypal Account (Credit Card on File)
IMPORTANT PAYPAL NOTES: At Present, Paypal DOES NOT Tell Us if you are sending a gift
During CheckOut Check the Box to NOT to Include a Receipt in the Package
SOME International Shipments Require a Phone Number on the Label.
It's Best to Provide Your Phone Number in the Cart's Special Instruction Section
If We are Shipping Outside the US

Payment Choice #2 - Pay By Credit or Debit Card ONLINE

When Checking Out Through Our Shopping Cart - MC VISA and DISCOVER
We NO LONGER Accept American Express
Our Secure Shopping Cart Page Accepts Your Items Ordered, Credit Card and Shipping Info
Once You Have Submitted Your Information During Checkout
You Will Receive an Automated eMail Confirmation
INTERNATIONAL Shoppers - Our Merchant settings to accept Credit Cards are VERY Strict
IF your Credit Card is Declined AND You Know It Should have Been Accepted,
Contact Us for a Solution

Payment Choice #3 - Mail Us A POSTAL Money Order

ITEMS Are RESERVED for 7 Days Awaiting Payment
A US Postal Money Order Mailed To Us - NO CHECKS - (Use Your Debit Card Instead?)
US Postal Money Orders ONLY - NO OTHER Brand of MONEY ORDERS Will Be Accepted
Make Sure You Have An eMail Confirmation with the Total
Including Shipping Before Mailing Your Postal Money Order
(Many One Of A Kind Items Are Available ONLY For Immediate Purchase by Credit Card)
A Reservation is A Commitment to Purchase - Failure To Mail In Payment
After Reserving Items Will Block Future Purchases

Payment Choice #4 - Credit or Debit Card by Telephone
(LEAST Desirable)

We are an ONLINE Company and Have Designed Our Website for Easy Online Ordering
Orders are EXPECTED to be Placed ONLINE

The BEST Payment Choice Is To Order ONLINE AND Pay ONLINE
It Is Best For YOU and For Us To Have The Order Confirmed in Print
Plus You Receive An eMailed Copy of When and What You Ordered

It's Often VERY Difficult to Get Through By Phone
For YOUR Protection Phone Calls to Us That Show Unknown, Out of Area,
an 800, 866, 877, 888 Number, No Caller ID, or Have the Caller Information Blocked
Will NOT Get Through to Us - 412-885-7091
Have a Question ?
Use the Contact Us Link at the Bottom of Every Page and You Will Get a Prompt Reply

Frequently Asked Questions (FAQ)

What Optional Services Can I Choose During Checkout?

1. Add Insurance
Packages Mailed PRIORITY Mail are Now Insured up to $50.00 by the Post Office at No extra charge
However, For Claims the BUYER Must File a claim on the USPS.com Website

2. Have a Printed Receipt Postal mailed to you (Optional, for Gift Orders)
3. Choose NOT to have A Receipt Enclosed in the Package
4. Require a Signature to Accept the Package
5. Apply A Gift Certificate You Received to the Balance In Your Cart

Orders and Payment

Does Your Website Support Secure Ordering ? YES it Does...
When you Click the 'Proceed to Checkout' Button to Enter Your Credit Card information,
You Will Notice that the website in the Address bar at the top of the page will now have
an 's' after the http and now reads https:// - this Indicates a secure Site

Minimum Merchandise Order is $10 - Minimum Shipping/Handling Charge is $3.75
IF Your Total Merchandise Order is UNDER $10, then a $5.00 'Handling Fee'
is Added to the Cart (If you order additional merchandise, the $5 Fee is Removed)
We Accept Credit Cards MasterCard, VISA, DISCOVER, Debit and Check Cards and PayPal

Payment By Postal Mail - NO CHECKS - US Postal Money Orders ONLY
NO Other Brands of Money Orders (Why Not Use Your Bank Check Card?)

An eMail is Sent Immediately When You Click 'Place Order' Button During the Cart Checkout,
A Second eMail Confirming Stock and Ship Date,
A Third eMail with the Postal Tracking Number(s) When Your Shipping Label is Printed
Didn't Get even ONE eMail from us After Ordering ? - Check Your SPAM Filter
We Recommend Using a Reliable FREE eMail GMAIL account. Sign Up at google.com

More Questions?
Message Us Using Our Contact Us Link Found on the Bottom of Every Web Page

Order Status
You can Check Your Order Shipping Status by Entering the Postal Tracking Number(s)
at http://www.usps.com
We eMailed you the Postal Tracking Number(s) when Your Label was Printed
Typically the package is scanned at your nearest large Postal Facility
or at the time of delivery to you. Delivery times vary from 2-10 business days
depending on your proximity to Pittsburgh, PA
and on the workload of USPS (Holidays, Natural Disasters, etc)
Tracking information is updated throughout the day,
but most data is transmitted in the evening.
For example, if your Priority Express Mail® package
is mailed at 10 am, you might not be able to view tracking
info until evening or early next day.

Buying An Item that Does NOT Have a Cart Button

Use The Form Found at the Bottom of the Web Page that do Not Have a Cart Button
Add An Item That Do NOT Have An Add To Your Shopping Cart Button
Any Instructions for Items Entered Here, Special Instructions if Needed
Can Be Noted Later At Time of Checkout
If You Are Paying by PayPal Wait For A Total From Us via eMail

Enter The ITEM#:
Enter Description:
Enter ITEM Cost:
Enter Quantity:

Delivery and Shipping

The Ship Date is Shown When You Add Your FIRST Item to the Shopping Cart
Remember Time Zone Differences, We are Located in the Eastern Time Zone
If you order during the Late Evening Hours Your Package Can Often
be Shipped the Next Day
(This is Determined by When The Post Offices Picks Up Our Packages
Typically before 9am EDT)

US Post Office Estimated Delivery Times for Inside the US Are:
First Class 2-7 Days
FREE Shipping 2-9 Days
Priority Mail 2-3 Days
Priority Express Mail 1-2 Days

(If You're Offered FREE Shipping as an Option, We Ship the Least Expensive Way)

Ship Postal Priority Express

Need it Faster?
We Can Ship US Priority Express (Most Places Delivered Overnight - 2 Days Max)
Check Delivery times Shipping From Pittsburgh ZIP 15227 here: http://postcalc.usps.gov/
You can Choose to REQUIRE A Signature to Accept the Package, An Option During Checkout
To Track Your Package, Check the Express Tracking Number we
eMailed to you for Post Office Details Enter the Tracking Number here http://www.usps.com

Pennsylvania Sales Tax

7% Sales Tax (State and Allegheny County) is Added to the Total Including Shipping
ONLY IF We Ship to a Pennsylvania Address - Food and Clothing Are Not Yet Taxed In PA

Store Hours

May I Visit Your Store When I'm in Pittsburgh? - NO, We Do NOT Have a Storefront
Purchases are Made Only Through Online Web Sales 24 Hours a Day - NO Local Pickup

Have More Questions ? - How to Contact Us?

Click the Contact Us Link found at the Bottom of Each of our Web Pages
(VERY Difficult to get Through by Phone)

I Have Collectibles to Sell - How Do I Do That ?

We Sometimes Buy PITTSBURGH Sports Collectibles and Rolling Rock Beer Collectibles
They MUST be Pittsburgh Sports Collectibles
We Do Not Deal in Other Teams or Players from other Teams
NO Sports cards - We Do NOT Deal in Sports Cards

See What we Currently Buying Here We Are Buying

CLICK On the Contact Us Link Found at the Bottom of Each Page
Tell Us Your Zip Code, List the Items, Condition, Quantities
and Price you are asking

What is My Item Worth?

We Gladly Answer Questions About Your Order and About the Items WE Have for Sale
Due to The High Volume of eMail that we Receive,
We NO Longer Offer Opinions or Appraisals of Your Items
There are Too many variables involved to determine an accurate value without
personally examining the item
You can get an idea of the value of your item by comparing it to similar items on our pages

We NO Longer Answer Questions Such as What is My Item Worth?,
What Can You Tell Me About My Item?,
Can you get me.... , I'm looking for...?, Do you think you'll be getting.....?

Backorders - About Our Stock

ALL of Our Sports Products Penguins, Pirates, Steelers and Rolling Rock Are LICENSED
by the Appropriate Leagues and Licensed Holders
IF The Item Is Listed On Our Web Page We Should Have It In Stock
We do NOT Backorder Items
Your Card is NOT Charged For Out of Stock Items
(We will eMail you In The Unlikely Event An Item Listed on our Webpage Out of Stock)

Gift Certificates

Gift Certificates are good for ONE Year from the Issue Date
and can be Redeemed During Shopping Cart Check Out

We Can Postal Mail or eMail the Gift Certificate to the Gift Recipient
(Buy a Gift Certificate Here)

Autograph and Memorabilia Certificates

Since Authenticity is a Matter of Individual Opinion, We Offer a Money Back Guarantee.

IF the Autographed Item Sold by us is Certified by PSA/DNA, GAI
or ACE Authentication Services
then It may be returned Within 30 Days from the Date of Purchase for a Refund.

IF the Autographed Item is Certified by a Letter from Thomas Enterprises and is Disputed
by Either PSA/DNA or ACE Authentication Services it Can be Returned
for a Refund Within 60 Days from the date of purchase.

These Disputed Autographed Items Must Include The Original Purchase Receipt AND
the Original Certificate of Authenticity from Chuck Thomas Enterprises
BOTH Must Be Returned Along With the Item in Question,
with a copy of the Letter Disputing the Item.
The Authenticity Must be Disputed in Writing by either
PSA/DNA or ACE Authentication Services

Personalized Certificates of Authenticity Are Not Transferable.

Returns and Exchanges

Include a Note in Your Return Package with your Cart Order number
Indicate Exchange or Refund.

If Exchanging check our website for available sizes in stock,
Notify us right away Using the Contact Us Link with the ITEM# plus size and color if applicable,
so we can hold that item for you for 7 days.

You can Also apply the value of an exchange for another item on our Website.
Your Credit Card will be Charged for any difference Including charges for reshipping Items.
The Original Shipping Charges are Not Refundable.
Items Must Be Returned or Exchanged Within 30 Days

Mail Returns and Exchanges to:
Chuck Thomas Enterprises
101 E Willock Rd
Pittsburgh PA 15227

For Your Protection, Obtain a Tracking Number to Confirm We received Your Return

WE Pay Your Return Shipping Cost To Us When The Mistake is Ours!
Otherwise You are Credited The Item Total Less 10% Restocking Fee Less Shipping

Lost or Damaged Packages

What if I Don't Receive My Order ?
The Good News is that Most All Packages We Ship Make it to their Destination
Without Any Issues - Occasionally Packages Get Lost or are Delivered
to an Incorrect Address - If this Happens, Message Us Using the Contact Link
We Will Investigate Where your Package May Be and Let You know What Happened

The Post Office has recently implemented an Insurance Plan
IF you choose PRIORITY Mail - (NOT First Class) the Post Office will Include Insurance up to $50.00

Damage Claims Should be Reported Immediately at the usps.com Website
KEEP All Damaged Items Received With Your Order (Until the Post Office Tells You Otherwise)

Filling a Lost Claim, the BUYER Must wait at least
15 days before filing a claim at the usps.com Website

A Signature to Receive a Package is Your Choice
(Unless the item is a Higher Value and we require it)
You have the Option of Requiring Signature Confirmation for Delivery During Checkout

Ordering From Outside The United States
and APO and AE Addresses

APO and AE Destinations are OK - THANK YOU For Serving
We Require a Minimum of $50.00 in Merchandise for Some Countries
Insurance On Some Overseas Shipments IS REQUIRED
IF An Insurance Claim has to be Filed,
We may have the Postal Authorities Pay the Claim Directly to You
Full Value is Declared to Customs - (Do Not Ask Us to Mark the Package as a 'Gift')
Some Items are Too Large or Fragile To Ship Outside The USA
We Will Tell You If Your Order Includes One of These Items

How Much Does it Cost to Ship Outside the US ?
Add the Item to the Cart. Choose Your Country from the Drop Down Menu
Choose USPS First Class Int'l (International) or USPS Priority Mail Int'l (International)
(You Can change this later)
The Cart will Show you the Ship cost (You are Under NO Obligation to buy at this Point)

How Long Does it take for my order to arrive ?
Shipping Times can be found at the US Postal Web Site http://usps.com
Enter Zip 15227 (Pittsburgh PA) as the Ship Zip Code and Your Postal Code as the Destination

If Your Package does Not arrive within the suggested Guidelines, it's Best to Check with your
Local Post Office. Customs Might be Holding Your Package

Where Don't We Ship ?

Our Cart Service Advises us NOT to Ship to the Following US ZIP Codes:
10036, 10017, 94102 and 94108
and
These Overseas Locations Including:
Afghanistan, Algeria, Angola, Balkans, Bangladesh, Barbados, Belarus, Benin, Bolivia, Bosnia,
Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon,
Cape Verde, Central African Republic, Chad, China, Congo, Cote d’Ivoire, Cuba, Djibouti,
Dominican Republic, Ecuador, Estonia, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia,
Iran, Iraq, Italy, Jordan, Kenya, Latvia, Liberia, Libya, Lithuania, Malaysia, Mali,
Macedonia, Malaysia, Mauritania, Morocco, Monaco, Myanmar, Niger, Nigeria,
North and South Korea, Oman, Pakistan, Papua/New Guinea, Philippines, Poland,
Romania, Russia, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Slovak Republic,
Solomon Islands, Somalia South Africa, Sudan, Syria, Thailand, Tanzania, Togo, Tunisia,
Uganda, Venezuela, Yemen, Yugoslavia and Zimbabwe

(Shipping to US Service Personnel APO and AE Addresses is OK - THANK YOU! for Serving)

If You Live in One of These Countries, and Want to Buy From Us,
Have A Friend or Relative in the US Order From Us and then they can Ship it to You

Waiting For Your Package To Arrive

Your Black and White Mailing Label is ALWAYS Computer Printed, NEVER Hand Printed
So You Know What to Safely Expect, Our Return Address Will Read:

ChuckThomas.com
Box 98189 Pgh PA 15227

Ship to: (Your Name and Address will Appear Here)

How Long Does it take for my package to Arrive?
Check the http://usps.com website
We are Shipping from Pittsburgh PA 15227 to your ZIP Code

Do You Give Out My eMail Address?

NO We Do NOT - See Our Privacy Policy
We Sometimes Offer Discounts by eMail


FREE FREE GIFT !






Heinz Co Pickle Pin

Minimum Order is $10
Ship Date and Cost Shown
When Adding an Item to the Cart

Chuck Thomas Enterprises
Shop ONLINE 24/7
Phone 412-885-7091
MC VISA DISCOVER and PAYPAL

Serving Collectors Worldwide Since 1989

Chuck Thomas Enterprises Directory

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All Rights Reserved - Trademarks, Brands and Logos Presented
Are The Property of Their Respective Owners